Billed whilst Alarm Radio Inactive

I would like to inform you that from March 2025, I had no signal at my home. This means that Blue could not respond to any alarm trigger or panic alarm on my system.

During the past five months, I have been paying the full price for the service, however Blue would not have been able to provide me with a full service during this period. The radio was fixed +/- 2weeks ago, however I was billed in full for past f months. I therefore request that I am re-imbursed or credited for the period which the radio was inactive and my account is updated accordingly.