Bad technical service

I sighned up with Blue Security in March 2022 after moving into my new residence in Waterfall Hillcrest. I was told that the system would be activated manually,via my remotes or through an app on my phone. A technician came over to change the battery as requested by me and I asked him when I would have access to my phone app. He told me that another technician had to come out to reset or replace an IP box. After 2 months and more than 10 phone calls my IP box has not been reset. On one occasion I spole to Sindha from the technical department who promised to call me and give me feedback regarding this issue.She never did. I called her the very next day and she couldn't even remember my query. I also spoke to the area manager on several occasions, my last call being on the 26th of May 2022. Still no feedback or results. How do I now trust a renown security company with my family's lives. I must however stress that there's no problem with armed response as I see them very frequently patrlolling the area. You technical department needs to be jacked up or else I will discontinue using Blue.