Back to the basics of customer service

I would like to commend the team in the call centre in Pinetown for the exceptional and refreshing customer service. All staff are clearly well trained to deal with clients in a courteous manner. The number recognition and caller ID is well used to add a personal touch to the client experience as you dont allow a client to be sent back and forth between consultants. Consultants own the problem and take responsibility for the actions of the company. In the age where digital technology is substituting people, it is encouraging to engage with a team or understand how to connect with their clients. Well done!