All too happy to constantly charge a callout fee for shoddy work

<p>Over the last 4 -5 years we have had too many callouts for false alarms with the associated R400 plus callout fees to boot every time through Blue Security.</p> <p> </p> <p>In may 2016, we were told we needed a new motherboard and as the our model was no longer available, a new keypad to boot at a price of R3,000, plus callout fees.</p> <p> </p> <p>Surprise, less than 6 months later and our alarm is going off like it's possessed.</p> <p> </p> <p>A technician is sent out to discover it's our keypad, never to worry, all fixed and a further callout fee for over R400+.</p> <p> </p> <p>Havn't you heard of customer service and warranties on goods and services done?</p> <p> </p> <p>Unfortunately, our area is covered by Blue Security ( A monopoly so to speak) and although the guys on the ground are great, your Technicians are ****e to say the least.</p> <p> </p> <p>Rather than actually inspect the whole system and take time to check the entire system, they are out generally within 15 minutes and 90% of that time is finishing a politefully offered drink.</p> <p> </p> <p>Please Blue, I would like fair service for what I pay for and this latest callout fee must simply be waived when it is down to poor installation by your technicians. LESS THAN 6 MONTHS AGO...</p> <p> </p> <p>I await a positive response before reposting to Facebook and the Upper highway groups.</p> <p> </p>