ALARM TRIGGERED AND NO ASSISTANCE

In this day and age, you would expect a company like Blue Security to maintain their calibre. Being a loyal customer of Blue Security, my opinion of your company has deteriorated drastically. As per our standard agreement, your master access control should allow you access to all Blue Security customers. My alarm went off today as someone tried to open my kitchen door and BLUE SECURITY COULD NOT ACCESS MY PROPERTY AS THEIR REMOTE DOES NOT WOR**** This is hogwash!!!!! The frequency on my gate was NOT changed for the past few years so what is your excuse? What would have happened if my family was in the family and we were harmed? Your service or the lack thereof is beyond disappointing. Since you could not fulfill our basic agreement by ensuring that your remote works and you can assist us when the need arises - I demand that my October rental be reversed as you have not provided any service to you. Going forward, I want my rental to be reversed (pro rata) until YOUR techs can short this matter. They were due to be at my premises but 5 - 6pm today and I had to cancel my plans and leave work early to accommodate them just for the tech not to show up and NO PHONE CALL explaining why. Reverse my Oct rental and every other day thereafter until you guys can get your act together.