Admin and Labour Costs Awful

When we originally signed with Blue we were not informed of any contractual cancellation periods,we presumed because we were taking the system over from the previous owners who had been there for more than 20years that the equipment was now our's as they had paid for it and the sales person did not mention anything!We have had nothing but hassles from the technical and admin dept,we wanted to add my mother's cottage onto our system but were told we had to add a separate system,so R5000 cash later and a seperate debit order of R185 for her we signed her up.My cat kept setting the alarm off so we were told we needed pet passives.We installed these.The alarm and the beams still kept going off.My mom's alarm went off and no one came,she phoned Blue and they had disconnected her!They had confused her a/c with another person and never contacted her!She also had to pay R700 for a panic button!We got an independent security company to look at the work that Blue has done and charges EXORBITANT labour rates for,the pet passives are the wrong height,as are the beams,my mom's cottage could easily have been connected to our panel.Sent them an email on the 25/08/2015 to cancel,still no clarity!