Company refusing with Prescription letter

Such a bad company to have to deal with. There is an account that was handed over to blue oceans, an account from letsatsi finance. I emailed them because I want the prescription letter, and someone by the name of Karabo responded to the email I sent on the 23rd of March and said will get back to me, I followed up on the 28th April, there's still nothing. No response no nothing. From this day 20/05/2026 , I will give you a chance to fix this and 21 days from now, I will take this up with ombudsman