Insurance claim ***

I was Just hijacked on Wednesday last week, and below is the email I sent to the broker linked to discovery Blue Mercury after I spent 2 hrs at Avis trying to fetch a car Discovery supposedly book as per a policy wich seems to differ from the contract I have with them. I'm so frustrated b dissatisfied by le level of the unprofessionalism I got today from Discovery agents

Hi Llewellyn

I spoke to you minutes ago about my policy. I was stuck at Avis because this contract states that my car hire car charger cover is different from the one Discovery has. Was hijacked on Wednesday n was supposed to fetch the car today but couldn't because of this. Attached is the car contract taken when taking this policy with Discovery. I'm just frustrated that this is happening when I pay Discovery R3600 now they are telling me they have infor I didn't say sign for. My phone was ****** *** is the number I'm using till I get a SIM swap

Please help me

Please assist