DN
Donovan N

1 reviews | Active since Feb 2017

13 Jul 2021, 11:23

A satisfied client ?

Dear Team at Blue Mercury,

I have always been completely satisfied with Blue Mercury.

From my initial encounter, to the inception of my policies, to the after sales service and my personal advisor, Blue Mercury's service as been nothing but outstanding.

I can genuinely say that they want the best for you and will teach and guide you to get the best out of your investments even if it is a benefit to you only.

I experience this time and time again and this is ongoing. Blue Mercury understands their product well and is always prompt to offer their knowledge and services to you, their client.

Why look for another service provider when you have the best already. When I am contacted by other suppliers I confidently tell them that I am totally satisfied with Blue Mecury.

Most importantly, I have peace of mind knowing that I am in the care of Blue Mercury. In my busy day I have no time to look over my shoulder keep on checking if my financial well-being is up to date and taken care of. Thank you to the entire team of Blue Mercury. I strongly believe that a sound work ethic starts from the top and filters to all staff. Well done.

And just when I thought Blue Mercury can not do better....I was introduced to Preston my advisor at Blue Mercury. Wow, you Sir are more than a client advisor, you are my family.

Always kind, always helpful, always wants what's best for you. Always courteous and professional. Always fighting your battles, I I've experienced this first hand when I was on the phone with a Dr's rooms looking for medical documents and all I did was keep quite while Preston who was on the call as well, battled to get those documents for me with the staff at the Dr's rooms on my behalf. It felt great knowing I have people in my corner. What else can you ask for.

Preston has knowledge in all aspects of my policy and is quick to teach and educate me when I have questions and requirements.

Another quality that I admire about Preston is he's punctuality. If he says he will get back to you...he definitely does, if he says he will call you at a certain time...he definitely does. If he says he will keep you updated...he does. This is not my assumptions but my experiences.

I know he's human, I know during this difficult period he may have bad days personally but when he's with he's client he makes it all about them and their satisfaction. Amazing, well done Sir.

Time and time again he has out did my expectations. My requests are difficult ones with with me going through a divorce and me being chronically ill as well. I never give him easy tasks and never has he failed me....a huge weight of my shoulders.

An example of Preston going above my expectations is, after he realized I do not have a Will, he set up an appointment with a company to do my Will for me an he even taught me about taking a trust fund. Now I have a Will and trust fund for me child.

Priceless and peace of mind for me since I am not educated about this. It's hard for me to put my trust in somebody knowing that a person never has your best interests at heart but it's what they can get out of you for their profit...with Preston at Blue Mecury it's not like this, it's the total opposite, where it's all about me and my needs....in you Sir I trust whole heartedly.

I will keep on bragging to others about Preston and Blue Mercury. And the best part is, when I'm talking to people about my experience they are all listening and knodding there heads in recognition.

We quick to talk about our bad experiences and likewise we should give praise and credit where credit is due, hense my message.

Preston and Blue Mercury I salute you. I feel guilty that I can not do the same for you.

All I can do is give you is my most sincere THANK YOU.

I will continue bragging about you because you deserve it.

Best wishes

Donovan Narainsamy

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