It's a ****!!!

Made a booking for last July. Wasnt able to make it - emailed my doctor's note. Moved the booking and was told telephonically that I have the credit of the payment I had already made (R4600!!!!) Called to book now in September. Everyone confirmed my credit and happily made my booking. Few days later Nomvula and Nirasha (hotel manager) contact me to say my booking is a no show on their side and I have no credit. I asked for copies of my calls that were recorded - conveniently they could not find the call that I moved the booking. Absolute **** and zero client service skills. This is exactly why this resort will not last long