Very poor service

<div>I took a contract with Blue label April 2024 - phone arrived a few days later with no sim tray - I called them straight away and informed them - they wanted to send the phone in for repairs and I said no as its a brand new phone - they then said they would send me the tray - one week later still no tray - I called them again and they said the phone is in for repairs - I told them strange as the phone is in my hands - again they said they would send the tray - another week passes and still no tray - I called them again and cancelled the contract and they must come and collect the phone - only on the 21/05/2024 waybill ***9 was the phone collected - I must have called them 20 times and cancelled the contract - they informed me that the contract was cancelled then they said the wrong contract was cancelled - I informed them that no debit order must be processed on my account and they said it wont - well only to see the debit order did go off on the 25/05/2024 - now i get told I must wait up to 14 working days for my money back. Well that doesnt work for me - the service and the staff knowledge is just something else. I WANT MY MONEY BACK.&nbsp;&nbsp;</div>