UTTERLY BAD SERVICE, UNPROFESSIONAL AND UNREACHABLE!

I bought electricity for my prepaid meter with Blue Label Telecoms and I did not receive my token yet the money was still deducted off my account. I am trying to reach them for the entire day, holding and waiting on the line and no one is coming back to me! This is totally unacceptable and unprofessional form their side! My only request is that I receive a token for the electricity that I paid for! This is a arrogant form a business owner point of view and like I said unacceptable! I hope this matter gets resolved as soon as possible because I am tired of wasting my money on all the calls I have been making to them for the last 5 Hours! I even emailed their support and I still didn't receive ANY reply! Totally disappointed! Eager to make you pay for goods and services but not to assist you when things go south! Like I said; RESOLVED ASAP!