Shocking and Appalling Service from Passive House and Blue Label Connect!

I’m utterly disgusted by the appalling service I’ve received from Passive House, based in Milnerton, Cape Town, which handles debt collections for Blue Label Connect. As someone who lost their job, I took the responsible step of reaching out to them to settle my debt. A good Samaritan even offered to assist me in paying it off, provided I could prove I had communicated with the creditors and reached an agreement.

All I needed was a simple confirmation email from Dean, the team leader at Passive House, stating that I had entered into a payment arrangement. But shockingly, Dean outright refused to assist me, dismissing my request entirely and telling me to wait for an SMS that never came. This was my only opportunity to pay off my debt and help Blue Label recover their funds, yet the leader of their recovery team chose to shut the door on my efforts.

Is this how Passive House and Blue Label handle customers who want to clear their debts? Do they truly care about recovering losses or supporting customers trying to do the right thing? This disgraceful lack of professionalism and empathy has left me shocked and deeply disappointed.

Blue Label Connect, you need to take accountability for outsourcing your debt collections to a company like Passive House, whose leadership clearly doesn’t align with your values—if recovery is even still a priority for you.