Poor Communication and Unfair Billing Practices

On March 20, 2025, I called to cancel my subscription and was given the reference number CN***. I received no follow-up communication confirming the cancellation. When I followed up on March 31, I was told my request would be escalated—again, no response.

It was only during a later call that I was informed I needed to submit my RCS statement to complete the cancellation—something that should have been clearly communicated from the beginning. On April 23, 2025, I received an email stating that cancellations are subject to a 30-day notice period and billing would stop once the cancellation is processed.

I heard nothing after that.

To my surprise, on June 3, I saw a charge on my Game RCS monthly statement. When I contacted them again, I was told the cancellation was only processed on May 29, 2025—yet I was still billed after this date.

Despite all of this, they now refuse to refund me.

This experience has been incredibly frustrating. The lack of transparency, poor communication, and unwillingness to take accountability is unacceptable. I would strongly advise others to be cautious when dealing with this company.