Blue Label Connect . Makro and RCS

I have been getting this sms about a “dress your tech voucher for R300” with a link that I’m given since 19 May 2025 . I have been ignoring this smses and not using the link.

On 30 May 2025 the owners of this smses called and they told me I’ve been given a R300 online voucher on my Makro account which I can use for my online purchases, which I accepted.

To my suprise on my statement this Blue Label Connect they have started deducting money from the 17 May 2025 under mobile subscription of R 199 and on the 19 May 2025 R 299 up until 30 May. All this activities on my Makro account went up R1500.

(1) What’s surprising is that this people accessed my account with my account without my permission or talking to me(17/05/25) (2) I have no subscription contract or agreement with them (3) They offered a voucher which I accepted and nowhere was indicated that I have to pay any amount or I’m subscribing to a certain service. (4) I didn’t use the link nor claim the voucher as per the messages sent.

Yet they have accessed to my account and Makro and Rcs don’t see a problem with that kind of conduct and cannot do anything to stop or block these people from accessing my account.

My interests keeps going up under due to this questionable service provider on their platform and they don’t care. All they have done is to direct me to Blue Label Connect. Which I have done without getting any assistance in terms of closing this transaction and having my refunds.

(1) I spoke with an agent by the name of Siyamthanda who couldn’t give me his surname or his details for in case of references.

Logged a call with him and him to access my so called “account “ with them so that he/she can explain the contents of this account and service given and what informs this day to day transactions. He/she couldn’t give any information by claiming that he/she he can’t access my account even though I did give out my ID number. All I could get was a call ref(***7)

(2) second call to Blue Label I was with Rcs agent and I asked for the same thing(account information) she couldn’t provide it aswell and I asked for the closure of the account and she said the Acc can only be closed after 30 days and there’s nothing that can be done .

It’s clear that Blue Label connection thrives on Misinformation and ****ming people.

But what is painful and disappointing is that both Makro and RCS have this questionable characters as service providers on their platforms but they don’t seem to care about they’re conduct and have given them access to our accounts even though they’re aware of this kind of complaints from other customers.

They’re response from complaints have no compassion at all , it’s the “I don’t care attitude “ from them no intervention or a promise of investigation at all.

I don’t know how did this peopl get hold of my details as they managed to access my account way before their actual call to me.