Blue Label ****!!!!

I have only discovered today that there are subscriptions to my account. I visited Edgars in Sandton, and they called customer care, who referred the case to Blue Label.

Previously, I had received a call from a representative who guaranteed me a "free Edgars voucher" as an account holder. She inquired if I wanted to accept either a R500 or a R300 voucher, and told me I would get to decide after hearing the message she would be sending me which never arrived. Some time later, another representative also called me with the same proposal. When I informed her that I had not yet received the first message, she hung up.

I have already emailed my Edgars statement to *** but did not receive an acknowledgement.

Despite this, R299 was deducted from my account on 5 June, and another R299 on 17 June. Extremely strange. What kind of subscription deducts money twice a month? I have never subscribed to any such scheme, and I am definitely not gaining ,no data, no vouchers, no service. I have fibre at home and purchase mobile data myself .I don't need or use any service from your company.

You are deducting money from my account without my consent and providing nothing in exchange. That is not acceptable.

I later learned that the subscription has been cancelled with reference number CN***. I am now requesting a refund of the entire sum of R598, since I did not authorize or profit from this subscription.

Process this refund immediately and inform me as soon as you have done so