Blue Label ****

R60 for an airtime subscription has been added to my Edgars account since 2022. When I enquired about this charge in September 2024 I was told that the amounts will be refunded to me. I have not subscribed to Blue Label and have not received the airtime either. I have been following up on this matter since September, I even spoke to the Manager, Bronwen, who promised he will escalate this request on 29 November. Today 10 December I called to follow up only to be told by Nosiko that it has been noted on their side that it will not be refunded because, I, the customer were supposed to check my Edgars statement monthly and I should have queried the amount added to my accounts long ago. Wow