You pay your account but never gwt paidup letters.

So i lost my job a year or two ago. And could not pay my debt and was blacklisted. So when i got a new job i started paying my debt. I got rid of the debt review, judgements and other things against my name. Paid up every account and a week later i had my paid up letter and could get it off my name on the credit buro a few days later. No not with Blue label connect. I email them almost every day. Beauty is an angel she tries to help. But no i am getting held back by a piece of paper. Irony is i contacted them and had to beg them for details to pay the account and now i get ignored. Shamefull.