Worst service ever!

I have reported my phone missing and wanted to do a sim swap on the 23rd December 2021, I am calling the company everyday 2nd day since the 29th and always get told that they have a backlog, the last time I was told to contact RCS which I did, RCS told me that lately Blue Label refer every customer to them and they have got nothing to do with sim swaps. To my amu*****t the supervisor by the name of Tammy took my escalation and put me on hold and went to take another call. The level of incompetency in this company is just overboard. My query is still pending even today. I spoke to Rachel, Tamara and Sivenathi everytime I called. I cannot afford to lose my number that I have been using for over 18 years. They just don't have sense of urgency, I still cannot access my Gmail account and unfortunately I'm losing business daily as I'm running an online store, so heart-breaking