worst service

It is now 26 July already and still no feedback received from your company. You have listed me as a bad payer. I called and was told to submit bankstatements with proof. I have done so, 3 weeks ago and still no update concerning it. I just called for an update on the repair. After providing my ID number I was asked to spell out my full name and surname. I then confirmed my cell no. Still the old cell number after updating it sevral times and in the email i sent 3 weeks ago. The agent asked me to hold. Muted the call and after 2mins ended the call without saying anything. I called back, this agent apparently could not hear me. I call again, phone is answered, I can hear the background noise but no one speaks. Your company is a ***** and this really is the worst service ever. A payment was debited yesterday again. So you are receiving your payments, why list me as a bad payer despite that i have been paying avery month for a cell phone which is broken since January already. 7 months and no updates.