WORST SERVICE AND ****MERS!

Firstly, I did not sign up or request a migration to this blue label nonsense. I lost my phone and the hassle that comes with it. I contacted Vodacom to request a sim swap and the mentioned this blue label thing. I called them on the 08/09 December multiple (over 10 times) requesting a sim swap. Being sent from pillar to post , from consultant to consultant and no one is able to do a simple sim swap nor explain why I am under them. One rude consultant Saskia hung up in my ear while she was laughing with her friends the entire time. The 2nd consultant who called after Saskia (probably her friend) was already laughing when she heard my voice and had the worst attitude.

Every consultant I spoke to advised that the sim swap would take 24hrs, Kyle the manager and the rude consultants changed it to 3 - 5 days. My heavens! how am I expected to function in the interim or access my work, business and family. No care just the worst possible service I have ever come across.

Pity I am not in Johannesburg or I would've gone to their offices with the police so they can explain how I got into their system and why it is soo difficult to do a mere sim swap cause clearly they like scenes.

Being ****ed is an understatement, why is such a horrible business still running.

SOMEBODY DO THE F SIM SWAP!! MT GOD!