1 reviews | Active since Mar 2022
Worst contract company
Worst customer service.
I recently took a phone contract and the sales consultant stated that I can upgrade my contract after 3 months of successful and if I am unhappy with the product I can cancel anytime, so when I called in I was told that this is not true and I decided to lodge a misled complaint against blc and they response was that my misled complaint has been dismissed with no contact with me to explain.
I called in and the consultant said if it's dismissed that's just the way it is, so I said so it's okay that I have been ******* and now must pay for something I don't want. They sales consultant **** about the upgrade and cancelation any time with no additional cost and blc supports they lying consultant.
I even asked them to send my voice recordings to prove I am right and it's almost 2 months now and they haven't sent it because they are scared I am right, they are avoiding me.
Worst place to take a contract Avoid avoid avoid
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the issues you’ve encountered with both the information provided by the sales consultant and the handling of your complaint. It’s absolutely not our intention to mislead our customers, and I understand how frustrating this situation must be for you.
To assist you further and help resolve this matter, we have sent you an email requesting additional information kindly check your inbox and provide us with the information.
Once we have the necessary details, we will make sure you are updated throughout the process.
Again, we apologize for the confusion and inconvenience and assure you that we’re committed to addressing your concerns fairly and transparently. Thank you for your patience, and we'll be in touch with a resolution as soon as possible.
Kind regards
BLC Customer Care Team
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the issues you’ve encountered with both the information provided by the sales consultant and the handling of your complaint. It’s absolutely not our intention to mislead our customers, and I understand how frustrating this situation must be for you.
To assist you further and help resolve this matter, we have sent you an email requesting additional information kindly check your inbox and provide us with the information.
Once we have the necessary details, we will make sure you are updated throughout the process.
Again, we apologize for the confusion and inconvenience and assure you that we’re committed to addressing your concerns fairly and transparently. Thank you for your patience, and we'll be in touch with a resolution as soon as possible.
Kind regards
BLC Customer Care Team