NM
Ntombikayise M
1 reviews | Active since Sept 2023
24 Jan 2024, 11:48
Worse service. SIM cards are most important with all the ***** happening but this company is failing us
Had a problem with my SIM card on the month of December and had to do a sim swap well in the month of January 2024 called to do a sim swap it been 3 weeks and still the sim swap is not done. I have been told to wait 72hrs I call after Sla provided and it just been one story after another bad bad bad service and my work is falling behind because of their incompetence.
Helpful (0)
Replies (9)0
Replies (9)
Blue Label Connect's replyOfficial
25 Jan 2024, 08:38Good day Mrs/Miss Maingele
We apologize for the bad service you received, and we are not proud of that.
Kindly allow us to assist you urgently with your matter by providing us with your correct id number as the one provided is not retrieving any information on our systems. Please just confirm if the id you provided is correct.
Regards,
Nkundele
We apologize for the bad service you received, and we are not proud of that.
Kindly allow us to assist you urgently with your matter by providing us with your correct id number as the one provided is not retrieving any information on our systems. Please just confirm if the id you provided is correct.
Regards,
Nkundele
Blue Label Connect's reply25 Jan 2024, 08:38
Official
Good day Mrs/Miss Maingele
We apologize for the bad service you received, and we are not proud of that.
Kindly allow us to assist you urgently with your matter by providing us with your correct id number as the one provided is not retrieving any information on our systems. Please just confirm if the id you provided is correct.
Regards,
Nkundele
We apologize for the bad service you received, and we are not proud of that.
Kindly allow us to assist you urgently with your matter by providing us with your correct id number as the one provided is not retrieving any information on our systems. Please just confirm if the id you provided is correct.
Regards,
Nkundele
Blue Label Connect's replyOfficial
31 Jan 2024, 17:04Good day,
Please note that we still cannot retrieve any contract information with your id number. However, we have escalated the number to network to clarify if the line is still under us for further assistance.
Regards,
Nkundele
Please note that we still cannot retrieve any contract information with your id number. However, we have escalated the number to network to clarify if the line is still under us for further assistance.
Regards,
Nkundele
Blue Label Connect's reply31 Jan 2024, 17:04
Official
Good day,
Please note that we still cannot retrieve any contract information with your id number. However, we have escalated the number to network to clarify if the line is still under us for further assistance.
Regards,
Nkundele
Please note that we still cannot retrieve any contract information with your id number. However, we have escalated the number to network to clarify if the line is still under us for further assistance.
Regards,
Nkundele
NM
Ntombikayise M's updateReviewer Update
02 Feb 2024, 11:54Kindly provde feedback on the above.
NM
Ntombikayise M's update02 Feb 2024, 11:54
Reviewer Update
Kindly provde feedback on the above.
Blue Label Connect's replyOfficial
05 Feb 2024, 17:01Good day,
Please note that they confirm that the line is under Rmcs and we requested for them to migrate the line to prepaid and we are awaiting feedback from them. once the migration is processed, we will communicate.
Regards,
Nkundele
Please note that they confirm that the line is under Rmcs and we requested for them to migrate the line to prepaid and we are awaiting feedback from them. once the migration is processed, we will communicate.
Regards,
Nkundele
Blue Label Connect's reply05 Feb 2024, 17:01
Official
Good day,
Please note that they confirm that the line is under Rmcs and we requested for them to migrate the line to prepaid and we are awaiting feedback from them. once the migration is processed, we will communicate.
Regards,
Nkundele
Please note that they confirm that the line is under Rmcs and we requested for them to migrate the line to prepaid and we are awaiting feedback from them. once the migration is processed, we will communicate.
Regards,
Nkundele
NM
Ntombikayise M's updateReviewer Update
07 Feb 2024, 10:08Kindly Provide SLA,this has been going for far to long and has impacted my work badly.
NM
Ntombikayise M's update07 Feb 2024, 10:08
Reviewer Update
Kindly Provide SLA,this has been going for far to long and has impacted my work badly.
Blue Label Connect's replyOfficial
07 Feb 2024, 16:00Good day,
We understand and apologize for the inconvenience.
Please note that we do not have access to your networks systems, and we request for them to migrate the line to prepaid and in this case, we are still waiting for their feedback. They normally take from 24 to 72 hours to give feedback.
Regards,
Nkundele
We understand and apologize for the inconvenience.
Please note that we do not have access to your networks systems, and we request for them to migrate the line to prepaid and in this case, we are still waiting for their feedback. They normally take from 24 to 72 hours to give feedback.
Regards,
Nkundele
Blue Label Connect's reply07 Feb 2024, 16:00
Official
Good day,
We understand and apologize for the inconvenience.
Please note that we do not have access to your networks systems, and we request for them to migrate the line to prepaid and in this case, we are still waiting for their feedback. They normally take from 24 to 72 hours to give feedback.
Regards,
Nkundele
We understand and apologize for the inconvenience.
Please note that we do not have access to your networks systems, and we request for them to migrate the line to prepaid and in this case, we are still waiting for their feedback. They normally take from 24 to 72 hours to give feedback.
Regards,
Nkundele
NM
Ntombikayise M's updateReviewer Update
13 Feb 2024, 12:18kindly note still waiting for feedback, 72hrs long passed
NM
Ntombikayise M's update13 Feb 2024, 12:18
Reviewer Update
kindly note still waiting for feedback, 72hrs long passed
NM
Ntombikayise M's updateReviewer Update
14 Feb 2024, 12:38I have been waiting for my number to work for so long you do not any sense of emergency as this is not affecting you or your work. Blue Label Connect does not care, you are distroying peoples lifes. oportunities are passing by.
NM
Ntombikayise M's update14 Feb 2024, 12:38
Reviewer Update
I have been waiting for my number to work for so long you do not any sense of emergency as this is not affecting you or your work. Blue Label Connect does not care, you are distroying peoples lifes. oportunities are passing by.
Blue Label Connect's replyOfficial
14 Feb 2024, 15:31Good day,
Please note that your line was migrated to prepaid. Please visit the network store for rica.
kind regards,
Nkundele
Please note that your line was migrated to prepaid. Please visit the network store for rica.
kind regards,
Nkundele
Blue Label Connect's reply14 Feb 2024, 15:31
Official
Good day,
Please note that your line was migrated to prepaid. Please visit the network store for rica.
kind regards,
Nkundele
Please note that your line was migrated to prepaid. Please visit the network store for rica.
kind regards,
Nkundele