Worse Service Ever

Blue Label Connect is ****, I took a cellphone contract with them but I didn't like the phone and called the same day it arrived to cancel it. Spoke to a lady named Zanele who told me to pay a cancellation fee of R172.00 in order to have the contract cancelled of which I did. When I called the following Monday to find out if they had received the payment the gentleman who assisted who was very helpful (Luthando) told me I was wrongly charged because I wasn't supposed to pay anything if I cancelled the contract within 7 days of receiving the phone, he promised to assist me with the cancellation and everything was fine, he told me I would get my refund as soon as the Courier Co collects the phone, 2 weeks later the phone wasn't collected, no refund was done instead they debited their installment. I called again to find out what is the matter and I was told it's the courier company that is delaying and they will call them and ask them to collect the phone immediately. A week later the Courier co still hasn't collected the phone, I haven't received my refund and when I call to find out they tell me to call the courier co myself. What a load of ****. Please guys don't ever use Blue Label Connect ever, their service is poor and their admin department is even worse.