WORSE COMPANY TO EVEN THINK OF ACCEPTING AN OFFER FROM AND INCOMPETENCY OF THEIR STAFF!!!!!

I had a request for cancelation and for them to come collect the device for the past 3 months. On the day on delivering the device, my contact no was incorrect with my covesation with their *********** consultant i've mentioned my contact was incorrect. To my surprise that was not rectified till after few calls mentioning the same thing that my contact was not rectified. They gave me an update that "CCD" had been trying to contact me and i did not answer therefore I'm reliable for full cancellation fee while the number they were calling was not my number.They debited my for 2 months and im afraid they will still do so for this month. The money of which I could be doing something better with it. Still to-date they have not collected the device. I have made numerious phone calls and sent several emails and this had not been resolved. I THINK IT IS NOT A PROBLEM ON THEIR SIDE 'CAUSE THEY ARE GETTING MONEY OF WHICH THEY ARE NOT SUPPOSE TO. I'M NOT ABLE TO STOP THE DEBIT ORDER FOR THEY REFUSE TO DO SO SINCE THEY HAVE NOT COLLECTED THEIR DEVICE.