Where did you hire your staff from

I requested a sim swap in Edgars on Saturday 6 June and was told by the lady at the cellphone counter the timeframe is 24 hrs. On Sunday 7 June the gentleman, Tshepo, said the admin department who can assist with sim activation do not work on weekends hence this matter will be resolved on weekdays starting Monday. I called yesterday and spoke to a very rude lady who hung up on me twice stating that the matter is still pending and when I asked if I could have a contact number for admin she cut the call. I called back and spoke to Trevor, stated my case, actually had to repeat myself, and provided me with enough information but I was shocked, disappointed, angry and annoyed so I opted to speak to a manager or teamleader (Thato) who advised that I was previously helped without the long delay and he will find out if the same can be done this time around. I asked for the managers name and he provided Sadeja and informed me that complaints can be routed to queries@rmcs. I'm utterly disgusted by the behaviour, the competency and the lack of customer service from this company. Where on earth do these people come from?