What's management doing about unresolved queries.

Good day

With reference to your respond that I have rejected the quote with a reason that there was no physical damage to the phone, when I sent the phone in for repairs, The quotation states the phone has physical damage and that I need to pay over R1000.00 for the phone, hence Iam paying my installment every month.

This is an ongoing unresolved issue, and I hereby plead with Blue Label Management to resolve my issue as Iam very frustrated. They are quick to phone about payments, but not once did they phone me with a solution to my query.