Waiting on migration of sim/ cell number since 19/07/2022

I first contacted Blue Label on 19/07/2022 as I've lost my phone,Vodacom could not assist with the sim swop as my number was registered with this company because I received airtime from a retail store which was affiliated with them, however I've closed that store awhile ago and not receiving the airtime anymore, I was told to wait 48 hours which I did, I called again was then told to wait 72 hours, one consultant actually told me that everything was sorted and I can go ahead to my service provider for the sim swop, did that, 30/07, only to find out I'm still registered with them, it's been back and forth with the same reply "no feedback yet from the network provider", whereby Vodacom told me it has nothing to do with them, my number should be migrated from contract back to prepaid, how long can this take, 15 days to the day, I'm spending money on airtime, dealing with different consultants who on their part seems as if they get agitated with me when I express my frustrations and also shows a lack for what they suppose to do, solving client queries, I'm at my wits end as I've explained on numerous occasions that I need my cellphone number for work purposes, I'm a a loss for words on the service provided from this company.