VERY VERY POOR MANAGEMENT AND CUSTOMER CARE

VERY VERY POOR MANAGEMENT AND CUSTOMER CARE When you sign a contract with them, they don''t tell you that your credit score/ profile will be badly impacted by their contract. I signed a contract with them in 2020 March. And they delivered a wrong phone and it took them a year(12 month) to rectify their mistake and deliver the correct devise. I paid off the contract in 2022 March and they never updated my credit profile. And right now I have emergency for credit,that's when I realise that they are still active on my profile and impacting my credit score badly. I have called them several times including their supervisors requesting for my paid up letter for over a month now, however it is promise after promise.Last person I spoke to is a lady by the name of Yamkela, she refused to put her supervisor online and hangup the phone on my ears. I don't understand why a company like this is even allowed to trade in this country. People should be aware of companies like this one and boycott them.