1 reviews | Active since Jun 2023
Very upset customer since 2022 to 2024 no help what so ever
I have bought a phone in 2022 from blue Label Connect and I received a broken phone I called them the next day to make them aware and it has been hell ever since, it's 2024 this year they are now expecting me to pay for a broken phone I've been calling and calling for ever with no assistance ever since, they handed me over to a collection department without my permission which means they are misusing my personal information they have given my personal details to a third party without my permission and been investigating and escalating the matter for years now without no positive outcome or solution that is the worst service received in my life honestly, blue Label Connect then again sends a tracing agent to my workplace to further embarrass me in front of my colleagues and seniors without explaining to the guy what was going on they leave me no choice but to take legal action, I was ****med and the Management team will not assist you they hide behind the agents they are never available to talk to customers or assist customers, I'm ever sorry I went to blue Label Connect my life is now stuck with this situation hanging on my name everywhere I go, people be careful for places like blue Label Connect I'm a living example of what they do to customers always shifting the blame. Very upset 😡😡😡
Ntombi
Ntombi
Blue Label Connect you never got back to me as you promised "Regards Ntombi" including your best team working on my matter as you said , your feedback to my review was just another empty promise now I can say that blue Label Connect is a ****ming company there is no way in the world where a company can forget a complaining customer since 2022 to 2025 today marks 4years of neglecting me I'm going through emotional and physical stress concerning my cell phone application as this is just hanging there on my name, I received only 1 call by mistake from a guy named "Mpho" who also neglected me and never got back to me ever since, this is people's lives you playing with my patience have now run out , I cant support my family 100 percent due to this problem it's blocking my job hunting, my lively hood my family kids etc to name a few, so if there is anyone on hello peter or anyone else who can assist me to make contact with higher senior Management, founder, ceo would be highly highly appreciated, it can't go on like this anymore, half the people that was involved in this matter don't work at blue Label Connect ANYMORE.IM TIRED OF THIS.
Blue Label Connect you never got back to me as you promised "Regards Ntombi" including your best team working on my matter as you said , your feedback to my review was just another empty promise now I can say that blue Label Connect is a ****ming company there is no way in the world where a company can forget a complaining customer since 2022 to 2025 today marks 4years of neglecting me I'm going through emotional and physical stress concerning my cell phone application as this is just hanging there on my name, I received only 1 call by mistake from a guy named "Mpho" who also neglected me and never got back to me ever since, this is people's lives you playing with my patience have now run out , I cant support my family 100 percent due to this problem it's blocking my job hunting, my lively hood my family kids etc to name a few, so if there is anyone on hello peter or anyone else who can assist me to make contact with higher senior Management, founder, ceo would be highly highly appreciated, it can't go on like this anymore, half the people that was involved in this matter don't work at blue Label Connect ANYMORE.IM TIRED OF THIS.
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Its either I'm going to hang on the line forever until my R400 prepaid airtime runs out or
Be transferred around to different departments whole day explaining the very same thing over and over and over, it's everytime when they see oh it's this customer again they shift the call to another agent making a mochary out of me that's how they treat their customers, I'm angry upset furious I need higher higher help anyone that can assist me I will appreciate it truely.
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Its either I'm going to hang on the line forever until my R400 prepaid airtime runs out or
Be transferred around to different departments whole day explaining the very same thing over and over and over, it's everytime when they see oh it's this customer again they shift the call to another agent making a mochary out of me that's how they treat their customers, I'm angry upset furious I need higher higher help anyone that can assist me I will appreciate it truely.