SP
Siyabulela P
1 reviews | Active since Aug 2023
13 Nov 2024, 15:47
very poor customer service- telling lies to customers
I took a cell phone contract last week my sales lady's name is Gugu, we both agreed on a Samsung A35 monthly fee R449 everything approved, and Debit order mandates were authorized. On Tuesday they delivered new phone called Black view. I then phoned in spoke to a manager name Nguni who promised to get back to me till today I'm waiting. I'm very disappointed with blue label, customer service is very poor, I even took a R149 sim cards and insurance for screen damage then I get this kind of a service. All they go on about is if I cancel the contract, I will pay R449 not even one apology...SORRY MR PAPU we will get back to you shortly simple...
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Replies (2)SP
Siyabulela P's updateReviewer Update
17 Nov 2024, 11:22They must come collect their phone I had no response even though I phoned them numerous times
SP
Siyabulela P's update17 Nov 2024, 11:22
Reviewer Update
They must come collect their phone I had no response even though I phoned them numerous times
Blue Label Connect's replyOfficial
06 Jan 2025, 17:25Dear Mr. Papu,
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you’ve experienced.
It is unacceptable that you received the incorrect device, and I understand how disappointing it must be, especially given the additional commitments you made with the SIM card and screen damage insurance. I also apologize for the lack of follow-up from our team despite your conversations with our manager.
I assure you that we take your concerns seriously and are committed to resolving this matter as quickly as possible. Here’s what I will do:
- I will personally escalate your case to ensure that the correct device, the Samsung A35, is delivered to you without any further delay.
- I will confirm the status of your contract and the necessary steps to correct the situation with your approval.
- I will ensure that you receive a formal apology for the inconvenience caused.
Thank you for your patience and understanding as we work to resolve this for you.
Kind regards,
Blue Label Connect
Blue Label Connect
Blue Label Connect's reply06 Jan 2025, 17:25
Official
Dear Mr. Papu,
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you’ve experienced.
It is unacceptable that you received the incorrect device, and I understand how disappointing it must be, especially given the additional commitments you made with the SIM card and screen damage insurance. I also apologize for the lack of follow-up from our team despite your conversations with our manager.
I assure you that we take your concerns seriously and are committed to resolving this matter as quickly as possible. Here’s what I will do:
- I will personally escalate your case to ensure that the correct device, the Samsung A35, is delivered to you without any further delay.
- I will confirm the status of your contract and the necessary steps to correct the situation with your approval.
- I will ensure that you receive a formal apology for the inconvenience caused.
Thank you for your patience and understanding as we work to resolve this for you.
Kind regards,
Blue Label Connect
Blue Label Connect