PM
Pumeza M
1 reviews | Active since Oct 2019
05 Jan 2026, 15:31
Very poor customer service
Very poor customer support received from blue label connect. Requested simswap on the 29th December, until today it has not been sorted. When calling the contact centre am told it was added to the list and there is no direct number to contact the office that processes the simswaps. Its been 7 days without a phone at this time of the year, this is phathetic.
Helpful (0)
Replies (2)0
Replies (2)PM
Pumeza M's updateReviewer Update
06 Jan 2026, 13:33I have been following up on the simswap receiving the same "there is no feedback from head office" answer. Its been 9 business days now without a phone and its the beginning of the year.Please leave mobile business to people who are capable of handling it. People cant be waiting more than a day to restore access to their cellphones, they are a basic necessity nowadays.
PM
Pumeza M's update06 Jan 2026, 13:33
Reviewer Update
I have been following up on the simswap receiving the same "there is no feedback from head office" answer. Its been 9 business days now without a phone and its the beginning of the year.Please leave mobile business to people who are capable of handling it. People cant be waiting more than a day to restore access to their cellphones, they are a basic necessity nowadays.
Blue Label Connect's replyOfficial
07 Jan 2026, 11:22Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Blue Label Connect's reply07 Jan 2026, 11:22
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service