BB
Busisiwe B
1 reviews | Active since Jun 2022
07 Jun 2023, 16:23
Very Poor Customer Service
My phone has been locked even after I have paid the monthly instalment its been almost two weeks now calling every day, they are taking me back and forth and not unlocking my phone, they should come collect their device and cancel my contract with them I'm enough, I'm so terrified about their very poor service. i will never ever recommend it to anyone.
Helpful (0)
Replies (13)0
Replies (13)
Blue Label Connect's replyOfficial
07 Jun 2023, 16:52Good day Miss Radiokana
Kindly send your proof of payment to *** in order for us to assist you with unblocking your device.
Kind regards
Thembinkosi
Kindly send your proof of payment to *** in order for us to assist you with unblocking your device.
Kind regards
Thembinkosi
Blue Label Connect's reply07 Jun 2023, 16:52
Official
Good day Miss Radiokana
Kindly send your proof of payment to *** in order for us to assist you with unblocking your device.
Kind regards
Thembinkosi
Kindly send your proof of payment to *** in order for us to assist you with unblocking your device.
Kind regards
Thembinkosi
BB
Busisiwe B's updateReviewer Update
07 Jun 2023, 16:53Like really??????
I cannot believe this????
I cannot believe this????
BB
Busisiwe B's update07 Jun 2023, 16:53
Reviewer Update
Like really??????
I cannot believe this????
I cannot believe this????
BB
Busisiwe B's updateReviewer Update
07 Jun 2023, 16:53Cant you go to your systems and check???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
BB
Busisiwe B's update07 Jun 2023, 16:53
Reviewer Update
Cant you go to your systems and check???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
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Busisiwe B's updateReviewer Update
07 Jun 2023, 16:54Even if i wanted to send the POP to ******* WHERE??????
BB
Busisiwe B's update07 Jun 2023, 16:54
Reviewer Update
Even if i wanted to send the POP to ******* WHERE??????
Blue Label Connect's replyOfficial
08 Jun 2023, 08:23Good day
Please note that we will call you back at 12:00 as requested by you on our call earlier this morning.
Kind regards
Thembinkosi
Please note that we will call you back at 12:00 as requested by you on our call earlier this morning.
Kind regards
Thembinkosi
Blue Label Connect's reply08 Jun 2023, 08:23
Official
Good day
Please note that we will call you back at 12:00 as requested by you on our call earlier this morning.
Kind regards
Thembinkosi
Please note that we will call you back at 12:00 as requested by you on our call earlier this morning.
Kind regards
Thembinkosi
BB
Busisiwe B's updateReviewer Update
08 Jun 2023, 08:34Hi Thembinkosi
You can call me now, im available now.
You can call me now, im available now.
BB
Busisiwe B's update08 Jun 2023, 08:34
Reviewer Update
Hi Thembinkosi
You can call me now, im available now.
You can call me now, im available now.
BB
Busisiwe B's updateReviewer Update
08 Jun 2023, 09:07Im horirified by the service im recieving from your call centre, Ive been calling again to speak to one of your managers Sinda, your agents keep dropping my calls?
Can you please pull all of your call recordings from Monday under my contract and advise if its this how you treat your customers????
all of these agents are very unprofessional: Sinda (Manager), Sihle, Avril, Noluthando
Can you please pull all of your call recordings from Monday under my contract and advise if its this how you treat your customers????
all of these agents are very unprofessional: Sinda (Manager), Sihle, Avril, Noluthando
BB
Busisiwe B's update08 Jun 2023, 09:07
Reviewer Update
Im horirified by the service im recieving from your call centre, Ive been calling again to speak to one of your managers Sinda, your agents keep dropping my calls?
Can you please pull all of your call recordings from Monday under my contract and advise if its this how you treat your customers????
all of these agents are very unprofessional: Sinda (Manager), Sihle, Avril, Noluthando
Can you please pull all of your call recordings from Monday under my contract and advise if its this how you treat your customers????
all of these agents are very unprofessional: Sinda (Manager), Sihle, Avril, Noluthando
Blue Label Connect's replyOfficial
08 Jun 2023, 12:07Good day.
Thank you for taking my call today.
Please note that as discussed, I have escalated your unblock query to our accounts department and feedback will be given within 48-working hours.
Kind regards
Thembinkosi
Thank you for taking my call today.
Please note that as discussed, I have escalated your unblock query to our accounts department and feedback will be given within 48-working hours.
Kind regards
Thembinkosi
Blue Label Connect's reply08 Jun 2023, 12:07
Official
Good day.
Thank you for taking my call today.
Please note that as discussed, I have escalated your unblock query to our accounts department and feedback will be given within 48-working hours.
Kind regards
Thembinkosi
Thank you for taking my call today.
Please note that as discussed, I have escalated your unblock query to our accounts department and feedback will be given within 48-working hours.
Kind regards
Thembinkosi
BB
Busisiwe B's updateReviewer Update
08 Jun 2023, 12:59Thank you Thembinkosi. I will wait for your feedback.
BB
Busisiwe B's update08 Jun 2023, 12:59
Reviewer Update
Thank you Thembinkosi. I will wait for your feedback.
Blue Label Connect's replyOfficial
08 Jun 2023, 14:45Hi Miss Miss Radiokana
We have received feedback from our accounts department.
Your device is able to be unblocked 24-hours after payment arrangements have been made.
Simply connect to a working Wi-Fi hotspot/router and that should automatically unblock your device.
Please advise when your device is unblocked.
Kind regards
Thembinkosi
We have received feedback from our accounts department.
Your device is able to be unblocked 24-hours after payment arrangements have been made.
Simply connect to a working Wi-Fi hotspot/router and that should automatically unblock your device.
Please advise when your device is unblocked.
Kind regards
Thembinkosi
Blue Label Connect's reply08 Jun 2023, 14:45
Official
Hi Miss Miss Radiokana
We have received feedback from our accounts department.
Your device is able to be unblocked 24-hours after payment arrangements have been made.
Simply connect to a working Wi-Fi hotspot/router and that should automatically unblock your device.
Please advise when your device is unblocked.
Kind regards
Thembinkosi
We have received feedback from our accounts department.
Your device is able to be unblocked 24-hours after payment arrangements have been made.
Simply connect to a working Wi-Fi hotspot/router and that should automatically unblock your device.
Please advise when your device is unblocked.
Kind regards
Thembinkosi
BB
Busisiwe B's updateReviewer Update
08 Jun 2023, 15:00Hi Thembinkosi
Please give me a call to clairify, im not sure what arrangement i need to make?
Please give me a call to clairify, im not sure what arrangement i need to make?
BB
Busisiwe B's update08 Jun 2023, 15:00
Reviewer Update
Hi Thembinkosi
Please give me a call to clairify, im not sure what arrangement i need to make?
Please give me a call to clairify, im not sure what arrangement i need to make?
Blue Label Connect's replyOfficial
09 Jun 2023, 08:23Good day Miss. Radiokana
Please note that the payment arrangements have already been made.
The only thing you need to do is to connect to a working Wi-Fi hotspot/router and that should automatically unblock your device.
Kindly regards
Thembinkosi
Please note that the payment arrangements have already been made.
The only thing you need to do is to connect to a working Wi-Fi hotspot/router and that should automatically unblock your device.
Kindly regards
Thembinkosi
Blue Label Connect's reply09 Jun 2023, 08:23
Official
Good day Miss. Radiokana
Please note that the payment arrangements have already been made.
The only thing you need to do is to connect to a working Wi-Fi hotspot/router and that should automatically unblock your device.
Kindly regards
Thembinkosi
Please note that the payment arrangements have already been made.
The only thing you need to do is to connect to a working Wi-Fi hotspot/router and that should automatically unblock your device.
Kindly regards
Thembinkosi
BB
Busisiwe B's updateReviewer Update
09 Jun 2023, 08:52Hi Thembinkosi
Phone is still blocked
Phone is still blocked
BB
Busisiwe B's update09 Jun 2023, 08:52
Reviewer Update
Hi Thembinkosi
Phone is still blocked
Phone is still blocked