SK
Samantha K
1 reviews | Active since Sept 2023
02 Jun 2024, 18:38
Very dissatisfied
Blue label connect contacted me in November 2023 for a top up contract. Ever since I have took the top up experienced problems with them. When I complain via email I receive no assistance. They were given one specific date to deduct a certain amount instead they deduct 3 to 4 times in one month this is ridiculous and unacceptable. There has not been one month that there are no problems. If I must give the phone back and have this contract cancelled without me paying more. I just want my money back that they took without my permission. They can take the phone back I don't care I have never in my life experienced such poor business. Please assist me urgently. Thank you Samantha Kruger ***
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Blue Label Connect's replyOfficial
12 Jun 2024, 12:36Dear Valued customer,
We sincerely apologize for the unacceptable experience you have faced with our company.
Please provide us with the correct date that you would like us to deduct on for us to forward to our accounts department and fix the errors they have been making.
Kindly be advised that you will be refunded monies owed to you, once the accounts department confirms the correct amount owed to you, refund will be processed, and it will take 3 business days to reflect into your account.
We hope you find the above in order.
Regards,
BLC Team
We sincerely apologize for the unacceptable experience you have faced with our company.
Please provide us with the correct date that you would like us to deduct on for us to forward to our accounts department and fix the errors they have been making.
Kindly be advised that you will be refunded monies owed to you, once the accounts department confirms the correct amount owed to you, refund will be processed, and it will take 3 business days to reflect into your account.
We hope you find the above in order.
Regards,
BLC Team
Blue Label Connect's reply12 Jun 2024, 12:36
Official
Dear Valued customer,
We sincerely apologize for the unacceptable experience you have faced with our company.
Please provide us with the correct date that you would like us to deduct on for us to forward to our accounts department and fix the errors they have been making.
Kindly be advised that you will be refunded monies owed to you, once the accounts department confirms the correct amount owed to you, refund will be processed, and it will take 3 business days to reflect into your account.
We hope you find the above in order.
Regards,
BLC Team
We sincerely apologize for the unacceptable experience you have faced with our company.
Please provide us with the correct date that you would like us to deduct on for us to forward to our accounts department and fix the errors they have been making.
Kindly be advised that you will be refunded monies owed to you, once the accounts department confirms the correct amount owed to you, refund will be processed, and it will take 3 business days to reflect into your account.
We hope you find the above in order.
Regards,
BLC Team