Useless simswap service

I've been trying to get help from Blue Label Connect for over a week regarding my SIM swap, which I bought for R106 from Vodacom. Every time I call, I hear the same story about my request being on a spreadsheet, but that doesn’t solve my problem. Some agents put me on hold to check the system, but they never come back with answers, leaving me frustrated and using my airtime every day. I've even sent emails, but the responses are unhelpful. It's so discouraging to just be asked the same questions repeatedly without any real progress. My SIM is linked to important accounts, and without it, I'm stuck. I need advice on who to turn to for real assistance, as this simple SIM swap process seems to be impossible. Can anyone guide me on how to resolve this issue effectively?