SS
Senzo S
1 reviews | Active since Jul 2015
05 Jun 2025, 08:48
Unsuccessful prepaid purchase debited, no reversal
Prepaid purchase was unsuccessful on 30 May 2025, however my account was debited. Now they are failing to process refunds.
Helpful (0)
Replies (4)0
Replies (4)
Blue Label Connect's replyOfficial
09 Jun 2025, 10:18Good day Senzo,
We would like to apologize for the inconvenience caused and delay in resolving your query. Kindly note that we understand the frustration brought by the issue. We have sent you an email requesting additional information to enable us to assist you promptly. Kindly respond to the email with the required information for us to further investigate and provide you with proper feedback.
Thank you for your patience and again we apologize for the delay.
Kind regards
BLC Customer Care Team
We would like to apologize for the inconvenience caused and delay in resolving your query. Kindly note that we understand the frustration brought by the issue. We have sent you an email requesting additional information to enable us to assist you promptly. Kindly respond to the email with the required information for us to further investigate and provide you with proper feedback.
Thank you for your patience and again we apologize for the delay.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply09 Jun 2025, 10:18
Official
Good day Senzo,
We would like to apologize for the inconvenience caused and delay in resolving your query. Kindly note that we understand the frustration brought by the issue. We have sent you an email requesting additional information to enable us to assist you promptly. Kindly respond to the email with the required information for us to further investigate and provide you with proper feedback.
Thank you for your patience and again we apologize for the delay.
Kind regards
BLC Customer Care Team
We would like to apologize for the inconvenience caused and delay in resolving your query. Kindly note that we understand the frustration brought by the issue. We have sent you an email requesting additional information to enable us to assist you promptly. Kindly respond to the email with the required information for us to further investigate and provide you with proper feedback.
Thank you for your patience and again we apologize for the delay.
Kind regards
BLC Customer Care Team
SS
Senzo S's updateReviewer Update
09 Jun 2025, 12:19Details has been provided previously. Yet you fail to process a refund but asked for the details that are available on the email trail. May you kindly stop wasting my time.
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Senzo S's update09 Jun 2025, 12:19
Reviewer Update
Details has been provided previously. Yet you fail to process a refund but asked for the details that are available on the email trail. May you kindly stop wasting my time.
Blue Label Connect's replyOfficial
10 Jun 2025, 08:39Good day Senzo,
We apologize for the inconvenience caused, as per our telephonic conversation, we have made thorough investigation and made sure you have detailed feedback. Kindly check your email for updated feedback.
We understand the frustration caused by this.
Kind regards
BLC Customer Care Team
We apologize for the inconvenience caused, as per our telephonic conversation, we have made thorough investigation and made sure you have detailed feedback. Kindly check your email for updated feedback.
We understand the frustration caused by this.
Kind regards
BLC Customer Care Team
Blue Label Connect's reply10 Jun 2025, 08:39
Official
Good day Senzo,
We apologize for the inconvenience caused, as per our telephonic conversation, we have made thorough investigation and made sure you have detailed feedback. Kindly check your email for updated feedback.
We understand the frustration caused by this.
Kind regards
BLC Customer Care Team
We apologize for the inconvenience caused, as per our telephonic conversation, we have made thorough investigation and made sure you have detailed feedback. Kindly check your email for updated feedback.
We understand the frustration caused by this.
Kind regards
BLC Customer Care Team
SS
Senzo S's updateReviewer Update
10 Jun 2025, 09:31Once again you are wasting my time RCS sent me back to Blue Label Cannect
SS
Senzo S's update10 Jun 2025, 09:31
Reviewer Update
Once again you are wasting my time RCS sent me back to Blue Label Cannect