Unreliable to their clients

On Saturday,the 25th of November 2017,My phone was blocked from working by the RMCS.As I had no knowledge of that I enquired with Vodacom asking for a sim swop since I had assumed that my sim card is really old and I needed a new one.To my surprise,it had nothing to do with that and a Vodacom employee reviewed the details and informed me of RMCS blocking my sim card and that I could only ask them to do the SIM swop and all of this took place on Sunday the 27th of November 2017.I went straight to Jet on Monday the 28th and I was told to come back as none of the RMCS employees were answering the phone.So,the next morning a Jet employee helped me and called them on Tuesday the 28th of November 2017 of which they said they would email documentation in 48hours and when I followed up on Thursday the 30th of November 2017,they still hadnt emailed the document and I still couldn't operate my phone.I called in Friday morning the 1st of December 2017 and it had to take a complaint and a angry client to call for them to actually email the document,I received it 30minutes later and went to vodacom later that afternoon and my phone still didn't operate,I went back to Vodacom on Saturday and I was told that it will operate by Monday as they had called RMCS in my presence and asked.Sadly,my simcard isn't operating and when i called into RMCS this morning they had another excuse.I spoke to a lady named Phindile on the number ********** 011 and it didn't sound like she was bothered by the situation.Im rather saddened by the fact that I have to push them to do their job because if I decide to sit back,then they don't do anything about this matter.I am rather upset and disgusted by their negligence and incompetence towards their clients and it's sad but I had to write this review because they have pushed me this far.My phone is currently not operating and I cannot access any of my personal and work related documentation that I can only use from my phone because of RMCS and they have no explanation as to why this was done and why they hadn't consulted me about it first because I don't owe them anything.