Unprofessional conduct, undelivered parcel, and incorrect billing

Subject: Complaint Against Blue Label Connect for Undelivered Parcel and Billing Issue Dear HelloPeter Team, I am writing to formally lodge a complaint against Blue Label Connect (BLC) for their unprofessional conduct regarding a phone deal I agreed to during their Black Friday promotion. Details of the Complaint: 1. Undelivered Parcel: o After agreeing to the deal, I was informed that my parcel (Waybill Number: R02CIT***) would be delivered. o I received daily messages stating the parcel would arrive, yet it never did. This caused significant inconvenience, as I rescheduled my days repeatedly, but neither received the phone nor any apology from BLC. o On 3rd December 2024, I clearly indicated that I would cancel the deal if the phone was not delivered by the following day. The delivery did not occur, and I cancelled the deal on 4th December 2024. 2. Unprofessional Behaviour: o On 4th December 2024, the delivery driver called and asked me to collect the parcel from town, which is highly unprofessional for a courier service. Later that evening, at 19:44, the driver called again asking me to collect the parcel, despite my earlier cancellation. 3. Unjust Billing and Transactions: o Despite cancelling the deal and never receiving the phone, I was charged R6,999 on my Game card for the phone. Additionally, my instalment plan includes the phone’s cost, which is unjust as I never received the item. 4. Unreachable Customer Service: o On 18th December 2024, I attempted to contact BLC’s customer service to resolve the matter. Their *** number was not functional, and calls to ***/1 were dropped. Further attempts to connect were unsuccessful, leaving me feeling ignored and frustrated. My Requests: • Immediate reversal of the R6,999 transaction on my Game card. • Adjustment of my instalment to exclude the cost of the phone. • An investigation into BLC’s unprofessional practices and lack of customer support. This experience with Blue Label Connect has been frustrating and unacceptable. I seek HelloPeter’s assistance in ensuring this matter is resolved promptly. Thank you for your support. Sincerely, Francisca Gwaze ***)