NT
Ncumisa T
1 reviews | Active since Jan 2024
24 Jan 2024, 19:37
Unhappy customer
I app**** for cellphone contract but to my surprise today when delivered it's totally not what I ordered,sent emails with no feedback. Simcard isn't even activated. All I want is them to come take their cellphone and cancel the deal ,I can't continue with them (having difficulties on a first day)
Helpful (0)
Replies (7)0
Replies (7)
Blue Label Connect's replyOfficial
25 Jan 2024, 09:49Good day,
We apologize for the bad experince you had with our service and product.
We are sad to see you leave, however we respect your decision to cancel within the 7 days cooling off period.
Kindly note that we have escalated your query to the cancellation department and anytime from now an agent will contact you with regards to your cancellation.
Regards,
Nkundele
We apologize for the bad experince you had with our service and product.
We are sad to see you leave, however we respect your decision to cancel within the 7 days cooling off period.
Kindly note that we have escalated your query to the cancellation department and anytime from now an agent will contact you with regards to your cancellation.
Regards,
Nkundele
Blue Label Connect's reply25 Jan 2024, 09:49
Official
Good day,
We apologize for the bad experince you had with our service and product.
We are sad to see you leave, however we respect your decision to cancel within the 7 days cooling off period.
Kindly note that we have escalated your query to the cancellation department and anytime from now an agent will contact you with regards to your cancellation.
Regards,
Nkundele
We apologize for the bad experince you had with our service and product.
We are sad to see you leave, however we respect your decision to cancel within the 7 days cooling off period.
Kindly note that we have escalated your query to the cancellation department and anytime from now an agent will contact you with regards to your cancellation.
Regards,
Nkundele
NT
Ncumisa T's updateReviewer Update
30 Jan 2024, 09:36It's the 5th day today I'm still waiting, I confirmed the address for collection but I haven't got any feedback regarding the process, hopefully you're working on it
NT
Ncumisa T's update30 Jan 2024, 09:36
Reviewer Update
It's the 5th day today I'm still waiting, I confirmed the address for collection but I haven't got any feedback regarding the process, hopefully you're working on it
Blue Label Connect's replyOfficial
01 Feb 2024, 09:18Good day,
Our courier confirmed that they collected from you this morning.
We apologize for the delayed collection.
Regards,
Nkundele
Our courier confirmed that they collected from you this morning.
We apologize for the delayed collection.
Regards,
Nkundele
Blue Label Connect's reply01 Feb 2024, 09:18
Official
Good day,
Our courier confirmed that they collected from you this morning.
We apologize for the delayed collection.
Regards,
Nkundele
Our courier confirmed that they collected from you this morning.
We apologize for the delayed collection.
Regards,
Nkundele
NT
Ncumisa T's updateReviewer Update
01 Feb 2024, 10:47But the debit order is still active on my side?
NT
Ncumisa T's update01 Feb 2024, 10:47
Reviewer Update
But the debit order is still active on my side?
Blue Label Connect's replyOfficial
06 Feb 2024, 08:24Good day,
Please advise if we debited on your side?
Kindly send us your bank statement showing that we debited you on these email addresses: ***ca or *** for us to assist you further. Write on the subject line the word Refund_your id number.
Kind regards,
Nkundele
Please advise if we debited on your side?
Kindly send us your bank statement showing that we debited you on these email addresses: ***ca or *** for us to assist you further. Write on the subject line the word Refund_your id number.
Kind regards,
Nkundele
Blue Label Connect's reply06 Feb 2024, 08:24
Official
Good day,
Please advise if we debited on your side?
Kindly send us your bank statement showing that we debited you on these email addresses: ***ca or *** for us to assist you further. Write on the subject line the word Refund_your id number.
Kind regards,
Nkundele
Please advise if we debited on your side?
Kindly send us your bank statement showing that we debited you on these email addresses: ***ca or *** for us to assist you further. Write on the subject line the word Refund_your id number.
Kind regards,
Nkundele
NT
Ncumisa T's updateReviewer Update
06 Feb 2024, 09:26Which email? Because I've sent many emails with no feedback.I asked nicely on the very first day I received your device to cancel the deal and take your device back ,you collected it ,so the audacity to still deduct my money from my account where is it coming from? What am I paying for exactly? Because I gave your cellphone back and why is the Debit still active on my account?you said yourself that the process only take 7 days
NT
Ncumisa T's update06 Feb 2024, 09:26
Reviewer Update
Which email? Because I've sent many emails with no feedback.I asked nicely on the very first day I received your device to cancel the deal and take your device back ,you collected it ,so the audacity to still deduct my money from my account where is it coming from? What am I paying for exactly? Because I gave your cellphone back and why is the Debit still active on my account?you said yourself that the process only take 7 days
Blue Label Connect's replyOfficial
07 Feb 2024, 16:14Good day,
Please note that we asked you to send us an email because our system is showing that we did not take your money. Yes the system did try to debit but there were insufficient funds.
We will send you an email, please respond to it with the bank statement showing we deducted as we cannot assist with refund without proof showing we deducted.
Thank you.
Please note that we asked you to send us an email because our system is showing that we did not take your money. Yes the system did try to debit but there were insufficient funds.
We will send you an email, please respond to it with the bank statement showing we deducted as we cannot assist with refund without proof showing we deducted.
Thank you.
Blue Label Connect's reply07 Feb 2024, 16:14
Official
Good day,
Please note that we asked you to send us an email because our system is showing that we did not take your money. Yes the system did try to debit but there were insufficient funds.
We will send you an email, please respond to it with the bank statement showing we deducted as we cannot assist with refund without proof showing we deducted.
Thank you.
Please note that we asked you to send us an email because our system is showing that we did not take your money. Yes the system did try to debit but there were insufficient funds.
We will send you an email, please respond to it with the bank statement showing we deducted as we cannot assist with refund without proof showing we deducted.
Thank you.