NH
Nolungelo H
1 reviews | Active since Oct 2023
23 Oct 2023, 13:08
unhappy custoer
I had a contract with Blue label connect, I cancelled it because I was misled about the device, i cancelled the contract, and their warehouse confirmed that they received the device, and was told that I am going to get my refund, to my surprise, Im being told that my account is arrears. and I and told that noone will assist me.
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Replies (1)
Blue Label Connect's replyOfficial
27 Oct 2023, 15:26Good day Miss Hlela
Thank you for your Hello Peter query.
Please note that as per our system, you requested a cancelation 7 months into your contract.
This is why your account is in arrears.
Had you cancelled your account within 7-working days as stated on your agreement with us, your cancelation would have been at no charge to you.
Kind regards
Thembinkosi.
Thank you for your Hello Peter query.
Please note that as per our system, you requested a cancelation 7 months into your contract.
This is why your account is in arrears.
Had you cancelled your account within 7-working days as stated on your agreement with us, your cancelation would have been at no charge to you.
Kind regards
Thembinkosi.
Blue Label Connect's reply27 Oct 2023, 15:26
Official
Good day Miss Hlela
Thank you for your Hello Peter query.
Please note that as per our system, you requested a cancelation 7 months into your contract.
This is why your account is in arrears.
Had you cancelled your account within 7-working days as stated on your agreement with us, your cancelation would have been at no charge to you.
Kind regards
Thembinkosi.
Thank you for your Hello Peter query.
Please note that as per our system, you requested a cancelation 7 months into your contract.
This is why your account is in arrears.
Had you cancelled your account within 7-working days as stated on your agreement with us, your cancelation would have been at no charge to you.
Kind regards
Thembinkosi.