Unhappy client!

This is probably the worst contract I've ever taken. I really regret this and the service there is really horrible, I bought a contract phone 2 weeks ago and the sim is still not activated, the ladies that work there are so unhelpful telling me I'm not the only one with the same issue, I mean I paid for the service and you telling me some have waited months. I asked for a cancellation and refund, no one is willing to help. I think this company deserves to close down!!!!