Unfairly treatments and unreliable.

It is now some months waiting for them to come and collected thier phone i complained about .l have provided them with address where i spend most of hour's of which is at site work and till now still waiting for the Blue lable for collection as they promised after they had claimed that they were at the house eventhou i have given 33 Joubert , witpoort with code. Their phone 's conditions is worsen now as iit look like the battery is bursts . I have told one caller of their payments colletion divisions that i have suspended their debit order because of their failure to address the matter positively. This affected my credits scores negatively as i want build good credits record i found it difficult or not been fair to myself for keep paying for product that is not reliable..