1 reviews | Active since Mar 2026
Unfair Handover to Nimble – Contract Never Cancelled After Device Return
I am extremely disappointed with the service, or lack thereof, from Blue Label Connect.
A few years ago, I took out a cellphone contract with this company. Within 7 days of receiving the device, I was unhappy with it and exercised my right to return it. I contacted Blue Label Connect, and they agreed to send a driver to collect the handset. The collection took place as scheduled.
However, instead of cancelling the contract as per our agreement and the return of the goods, Blue Label Connect failed to update their system. Rather than rectifying their administrative error, they have now handed me over to Nimble collections. This negligence has resulted in a negative listing on my credit profile, which is severely affecting my credit score and financial standing. It is unacceptable that I am being penalized for a contract that was terminated and for a device that was returned years ago.
I am demanding the following:
Immediate cancellation of any "debt" associated with this account.
A formal letter confirming the account is closed and the handover was an error.
Urgent instruction to Nimble and all credit bureaus to remove this listing from my credit profile.
I expect a prompt response and a resolution to this long-standing issue.
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused. Kindly note that we are currently reviewing your query and will provide you with feedback promptly.
Kind regards
BLC Customer Service
Please note that the matter has been fully investigated and addressed in line with the applicable contractual terms and conditions. There is no record confirming that the device was collected, and no supporting documentation has been provided to validate this claim.
The cancellation request was received outside the CPA cooling-off period, and the applicable cancellation fee was not settled. As a result, the cancellation process could not be completed and the agreement remained active, with billing continuing in accordance with the signed contract.
All charges on the account have been reviewed and confirmed as accurate based on the contractual agreement and services rendered.
Should any supporting proof be available, such as a valid waybill or collection documentation, this may be submitted for further review.
Regards,
Tshepang
Please note that the matter has been fully investigated and addressed in line with the applicable contractual terms and conditions. There is no record confirming that the device was collected, and no supporting documentation has been provided to validate this claim.
The cancellation request was received outside the CPA cooling-off period, and the applicable cancellation fee was not settled. As a result, the cancellation process could not be completed and the agreement remained active, with billing continuing in accordance with the signed contract.
All charges on the account have been reviewed and confirmed as accurate based on the contractual agreement and services rendered.
Should any supporting proof be available, such as a valid waybill or collection documentation, this may be submitted for further review.
Regards,
Tshepang