MM
Makanatsa M
1 reviews | Active since Sept 2025
05 Sept 2025, 07:10
Unexplained Charges on my Edgars Account
If I could give less than 1 star, I would. I've been charged on my Edgars statement for Mobile Content Subscription. I have no idea what it is. I submitted a query via the Blue Label Connect website and never heard back. This morning, I called and as soon as I spoke to someone in the billing department and stated that I was calling about a charge on my Edgars account, they hung up the phone. I still have no idea what this charge is for. Will I be charged until I close my Edgars account for something I have no idea what it is and didn't sign up for?
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Replies (2)
Blue Label Connect's replyOfficial
05 Sept 2025, 10:33Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused by this matter. Kindly note that we have sent you an email requesting for more information to enable us to assist you further. Please check your inbox and respond accordingly.
Kind Regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused by this matter. Kindly note that we have sent you an email requesting for more information to enable us to assist you further. Please check your inbox and respond accordingly.
Kind Regards
BLC Customer Care Team
Blue Label Connect's reply05 Sept 2025, 10:33
Official
Good day,
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused by this matter. Kindly note that we have sent you an email requesting for more information to enable us to assist you further. Please check your inbox and respond accordingly.
Kind Regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention, we would like to apologize for the inconvenience caused by this matter. Kindly note that we have sent you an email requesting for more information to enable us to assist you further. Please check your inbox and respond accordingly.
Kind Regards
BLC Customer Care Team
MM
Makanatsa M's updateReviewer Update
09 Oct 2025, 17:25So I spoke to customer service from about the 5th of September to the 11th of September. I was assured that my subscription was cancelled and I would receive a refund that would reflect on my next statement. I received my statement today and I was charged again and received no refund. I am beyond livid. I do not want to wait another month and hope and pray that my next statement is correct. I don't want to escalate this further but it seems like that is my only option.
MM
Makanatsa M's update09 Oct 2025, 17:25
Reviewer Update
So I spoke to customer service from about the 5th of September to the 11th of September. I was assured that my subscription was cancelled and I would receive a refund that would reflect on my next statement. I received my statement today and I was charged again and received no refund. I am beyond livid. I do not want to wait another month and hope and pray that my next statement is correct. I don't want to escalate this further but it seems like that is my only option.