1 reviews | Active since Feb 2023
UNAUTHORIZED DEDUCTIONS FROM MY EDGARS ACCOUNT
This must be the worst company out there when it comes to customer services.In June 2024 an amount of R59 started to appear on our account for MOBILE CONTENT SUBSCRIPTION EDGARS SA. Whatever that means. I do not even know what I am getting for my R59 per month to this day. Of all the people I spoke to nobody seems to know.I never signed up for anything like this. Feel free to sent me a copy of the tape. In august 2024 it appeared twice and in December 2024 it appeared no less then 4 times.Now here is what I have done so far. 14/07/2025 ref no.***7 Spoke to Lolita 10/06/2025 ref no. ***7 spoke to Zacary 05/05/2025 REFUND REF NO. RR*** 05/05/2025 BLUE LABEL CANCELATION CHERGES REF NO. CN***. 29/07/2025 ref no ***8 spoke to Devon 11/08/2025 ref no ***5 spoke to Mickyle Now for the best story. Mickyle said he will send my complaint direct to head office and they will contact me within 24 working hours.Today is the 25th of August and I am still waiting. PAY BACK THE MONEY that you took from me without my consent ASAP.
Thank you for bringing this to our attention, and please accept our sincerest apologies for the ongoing frustration you've experienced regarding the unexplained charges and lack of resolution.
We completely understand how upsetting it is to be billed for a service you did not knowingly subscribe to—and even more so when your repeated efforts to resolve it have gone unanswered. This is not the level of service you we aim to provide, and we take your complaint very seriously.
We’ve noted all the reference numbers and communication history you’ve shared, however there seems to be some information missing. Kindly note that we have sent you an email requesting for the missing information, kindly check your inbox and respond so that we can assist you promptly.
Kind regards
BLC Customer Care Team
Thank you for bringing this to our attention, and please accept our sincerest apologies for the ongoing frustration you've experienced regarding the unexplained charges and lack of resolution.
We completely understand how upsetting it is to be billed for a service you did not knowingly subscribe to—and even more so when your repeated efforts to resolve it have gone unanswered. This is not the level of service you we aim to provide, and we take your complaint very seriously.
We’ve noted all the reference numbers and communication history you’ve shared, however there seems to be some information missing. Kindly note that we have sent you an email requesting for the missing information, kindly check your inbox and respond so that we can assist you promptly.
Kind regards
BLC Customer Care Team