SB
Stella B

1 reviews | Active since May 2015

11 May 2015, 11:51

UNAUTHORISED CONTRACT

Hello Peter,<br> <br> I am an Edgars account holder and I received an sms which I believed was from Edgars at the time, requesting that should I like airtime sent to me monthly and billed to my account I can respond yes. I did that because I thought it was quite a convenient service and I wanted to try it.<br> <br> It was only a week later when I discovered that every time I recharge, my airtime is gone without me using it. I called Vodacom to query this and was told that I should call RMCS. Upon trying to find out who is this RMCS Vodacom gave me their number and they explained their link to Edgars.<br> <br> I did not requested any Contract!!!<br> <br> I called RMCS on 25 April 2015 asking to have their service deactivated and cancelled and was told by the call centre agent my call had been logged and I will be called within 48 hours to resolve this ( REFERENCE ***) I have waited 48hrs and phoned them more than six times during this period and it is stiil not resolved everytime you contact them they say it takes 24hr - 48hr I have contacted them again today Ref no *** with no help. I want this sorted out today this is pathetic.

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Replies (1)
Blue Label Connect
Blue Label Connect's reply11 May 2015, 13:22
Official
Hello stella1981,

We apologise for not closing your query yet. We were unable to make contact with you to discuss it.
Please expect a call from us to resolve your query.
Regards
Ruth

Best regards,