1 reviews | Active since May 2015
UNAUTHORISED CONTRACT
Hello Peter,<br> <br> I am an Edgars account holder and I received an sms which I believed was from Edgars at the time, requesting that should I like airtime sent to me monthly and billed to my account I can respond yes. I did that because I thought it was quite a convenient service and I wanted to try it.<br> <br> It was only a week later when I discovered that every time I recharge, my airtime is gone without me using it. I called Vodacom to query this and was told that I should call RMCS. Upon trying to find out who is this RMCS Vodacom gave me their number and they explained their link to Edgars.<br> <br> I did not requested any Contract!!!<br> <br> I called RMCS on 25 April 2015 asking to have their service deactivated and cancelled and was told by the call centre agent my call had been logged and I will be called within 48 hours to resolve this ( REFERENCE ***) I have waited 48hrs and phoned them more than six times during this period and it is stiil not resolved everytime you contact them they say it takes 24hr - 48hr I have contacted them again today Ref no *** with no help. I want this sorted out today this is pathetic.
We apologise for not closing your query yet. We were unable to make contact with you to discuss it.
Please expect a call from us to resolve your query.
Regards
Ruth
Best regards,
We apologise for not closing your query yet. We were unable to make contact with you to discuss it.
Please expect a call from us to resolve your query.
Regards
Ruth
Best regards,
