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Dennis B

1 reviews | Active since Apr 2016

21 Jul 2025, 11:21

Unauthorised consent and charges.

So at my own fault of always knowing (thinking) my accounts are in good order, I checked up on a charge on my RCS account, and behold I found the: MOBILE CONTENT SUBSCRIPTION BLUE LABEL Seems to be since March 2023 only on my RCS account.

First off, I have never heard of you, I have never used you, and I NEVER consented on any service from this company!!! Please show me the proof of this? I will allow 5 working days for this to be cancelled and refunded or I am taking this matter way further than just the consumer council. I have already notified my attorney.

0
Replies (3)
Blue Label Connect
Blue Label Connect's reply22 Jul 2025, 08:44
Official
Good day,

 Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this has caused. 

We understand your concern regarding the “Mobile Content Subscription – Blue Label” charges appearing on your RCS account. Please note that we take all billing and consent-related matters very seriously.  Kindly note that we have investigated your query and provided you with feedback via your email.

Kind regards 
BLC Customer Care Team
DB
Dennis B's update22 Jul 2025, 08:51
Reviewer Update
I have receieved an email from you stating I approved concent: please note that it was enrolled telephonically on 2023/02/02.

As per my reply, please provide me proof of this recording where I gave consent.
Blue Label Connect
Blue Label Connect's reply23 Jul 2025, 09:35
Official
Good day,

Thank you for reaching out to us.

Please be advised that you just received a call from one of our agents and assisted you.

Should you have anything else you would like us to assist you with, feel free to reach out.

Kind Regards
BLC Customer Care Team