Unacceptable poor customer care service

I was phoned and offered a cellphone contract by this company on the 16th May during the application process I kept on correcting the salesrep that the cell number she had captured and was repeating back during verification was incorrect. She got irritated and nsisted that we continue with the application and the cell number will be corrected at a later stage..

The company has not delivered the phone till date a due to the courier being unable to reach me on the incorrect number provided by Blue Label. The delivery company is still awaiting an email from Blue label to provide them with a correct cell number in order for them to effect the delivery. I can unfortunately not effect the change with the company because they need me to be calling from the number they have which Im not in possession of because it is not my correct cell number.

I will find myself being billed for a cellphone that is not in my possession. This is unacceptable poor service from Blue Label.

From Miss NR Ntsangani

I have been calling Blue label daily to check on progress on the rectification of the cell number and have spoken to even Managers eg Thandeka, Mxolisi and today spoke to Zola I. Every time I call I am informed that the matter has escalated but till date the courier company has not received an email from Blue label correcting the error.

ter several calls