*****ulent subscription from blue label connect

I recieved a call in April, they told me that as a valued Game customer I’ve received an RCS voucher which I can use to buy anything at game, without any extra charge. At the end of April I recieved my Game statement stating that I have to pay R173… I called them and only then did I find out it was a blue label connect subscription of which was not made aware of, they *****ulently made a subscription under my name. It’s been months of me sending emails, sending statements and making countless calls. I was told that the subscription is cancelled but yesterday I recieved my Game account statement and the subscription is still active. I am really frustrated and exhausted of explaining the same thing over and over. The only thing I would like for them to do is to cancel and refund me my money.