SV
Simone V
1 reviews | Active since May 2014
14 Jul 2025, 10:03
*****ulent subscription added to my RCS account
Email sent this morning:
Good day,
I refer to call ***-123597 , I request an immediate cancellation as well as refund on my RCS account as discussed on this call with Sonalise. I have also included the National Financial Ombud Scheme in this email.
On 3 July 2025 I received a call from RCS stating that I will be getting a R500 voucher for accessories. Nowhere did your person that called me state that its is a subscription to anything. When I checked my statement this morning it stated that suddenly I have a R299 subscription with your company which I have NEVER signed up for.
I contacted RCS this morning to sort this out whereby they informed me that they are having issues with your company offering vouchers to their customers and then loading subscriptions on their customers accounts. My statement is attached.
I hereby demand that this subscription be cancelled with immediate effect as well as the money be refunded to my RCS account with immediate effect as well. This is ********* practices and is *****ulent and misleading and ****ming people.
Should this not be rectified with immediate effect I will take this further.
Helpful (0)
Replies (4)0
Replies (4)
Blue Label Connect's replyOfficial
16 Jul 2025, 11:11Good day,
Thank you for bringing this matter to our attention.
We sincerely apologize for any confusion or inconvenience caused. We take your concerns very seriously and have prioritized the investigation of your account, we understand your frustration, particularly given the lack of clarity surrounding the initial offer. Please be assured that we are addressing this matter internally and taking steps to ensure that your query is resolved.
Once again, we apologize for the inconvenience caused.
Regards
BLC Customer Care Team
Thank you for bringing this matter to our attention.
We sincerely apologize for any confusion or inconvenience caused. We take your concerns very seriously and have prioritized the investigation of your account, we understand your frustration, particularly given the lack of clarity surrounding the initial offer. Please be assured that we are addressing this matter internally and taking steps to ensure that your query is resolved.
Once again, we apologize for the inconvenience caused.
Regards
BLC Customer Care Team
Blue Label Connect's reply16 Jul 2025, 11:11
Official
Good day,
Thank you for bringing this matter to our attention.
We sincerely apologize for any confusion or inconvenience caused. We take your concerns very seriously and have prioritized the investigation of your account, we understand your frustration, particularly given the lack of clarity surrounding the initial offer. Please be assured that we are addressing this matter internally and taking steps to ensure that your query is resolved.
Once again, we apologize for the inconvenience caused.
Regards
BLC Customer Care Team
Thank you for bringing this matter to our attention.
We sincerely apologize for any confusion or inconvenience caused. We take your concerns very seriously and have prioritized the investigation of your account, we understand your frustration, particularly given the lack of clarity surrounding the initial offer. Please be assured that we are addressing this matter internally and taking steps to ensure that your query is resolved.
Once again, we apologize for the inconvenience caused.
Regards
BLC Customer Care Team
SV
Simone V's updateReviewer Update
16 Jul 2025, 11:24See my response on email received this morning:
Hi,
Let's get one thing straight right away: THERE IS NO LACK OF CLARITY ON THE INITIAL OFFER!!!
Your company called, the lady stated she is phoning from Makro, She offered me an accessories voucher of R500 and confirmed my date of birth. THAT IS IT!!!
Next thing I know I have a subscription with your company which I never signed on for or agreed to.
Please note that I have already logged a complaint with NFSO and next up will be with the NCC and Consumer Goods Ombudsman (whom is included in this mail), after which I will take my complaint to Carte Blanche AND NEWS PAPERS with EVERY SINGLE complaint from Hello Peter as well as Facebook as evidence of what you are doing!
THIS NEEDS TO BE CANCELLED AND RECTIFIED ON MY MAKRO ACCOUNT IN 7 WORKING DAYS. YOU HAVE UNTIL 24 JULY 2025 AT 12PM TO HAVE THIS CANCELLED AND NOT REFLECTING ON MY MAKRO ACCOUNT!!
You are ****ming people by misrepresenting yourselves and *****ulently uploading subscriptions on peoples accounts which are affecting credit scores!!!
Sort this out NOW!!!!
Hi,
Let's get one thing straight right away: THERE IS NO LACK OF CLARITY ON THE INITIAL OFFER!!!
Your company called, the lady stated she is phoning from Makro, She offered me an accessories voucher of R500 and confirmed my date of birth. THAT IS IT!!!
Next thing I know I have a subscription with your company which I never signed on for or agreed to.
Please note that I have already logged a complaint with NFSO and next up will be with the NCC and Consumer Goods Ombudsman (whom is included in this mail), after which I will take my complaint to Carte Blanche AND NEWS PAPERS with EVERY SINGLE complaint from Hello Peter as well as Facebook as evidence of what you are doing!
THIS NEEDS TO BE CANCELLED AND RECTIFIED ON MY MAKRO ACCOUNT IN 7 WORKING DAYS. YOU HAVE UNTIL 24 JULY 2025 AT 12PM TO HAVE THIS CANCELLED AND NOT REFLECTING ON MY MAKRO ACCOUNT!!
You are ****ming people by misrepresenting yourselves and *****ulently uploading subscriptions on peoples accounts which are affecting credit scores!!!
Sort this out NOW!!!!
SV
Simone V's update16 Jul 2025, 11:24
Reviewer Update
See my response on email received this morning:
Hi,
Let's get one thing straight right away: THERE IS NO LACK OF CLARITY ON THE INITIAL OFFER!!!
Your company called, the lady stated she is phoning from Makro, She offered me an accessories voucher of R500 and confirmed my date of birth. THAT IS IT!!!
Next thing I know I have a subscription with your company which I never signed on for or agreed to.
Please note that I have already logged a complaint with NFSO and next up will be with the NCC and Consumer Goods Ombudsman (whom is included in this mail), after which I will take my complaint to Carte Blanche AND NEWS PAPERS with EVERY SINGLE complaint from Hello Peter as well as Facebook as evidence of what you are doing!
THIS NEEDS TO BE CANCELLED AND RECTIFIED ON MY MAKRO ACCOUNT IN 7 WORKING DAYS. YOU HAVE UNTIL 24 JULY 2025 AT 12PM TO HAVE THIS CANCELLED AND NOT REFLECTING ON MY MAKRO ACCOUNT!!
You are ****ming people by misrepresenting yourselves and *****ulently uploading subscriptions on peoples accounts which are affecting credit scores!!!
Sort this out NOW!!!!
Hi,
Let's get one thing straight right away: THERE IS NO LACK OF CLARITY ON THE INITIAL OFFER!!!
Your company called, the lady stated she is phoning from Makro, She offered me an accessories voucher of R500 and confirmed my date of birth. THAT IS IT!!!
Next thing I know I have a subscription with your company which I never signed on for or agreed to.
Please note that I have already logged a complaint with NFSO and next up will be with the NCC and Consumer Goods Ombudsman (whom is included in this mail), after which I will take my complaint to Carte Blanche AND NEWS PAPERS with EVERY SINGLE complaint from Hello Peter as well as Facebook as evidence of what you are doing!
THIS NEEDS TO BE CANCELLED AND RECTIFIED ON MY MAKRO ACCOUNT IN 7 WORKING DAYS. YOU HAVE UNTIL 24 JULY 2025 AT 12PM TO HAVE THIS CANCELLED AND NOT REFLECTING ON MY MAKRO ACCOUNT!!
You are ****ming people by misrepresenting yourselves and *****ulently uploading subscriptions on peoples accounts which are affecting credit scores!!!
Sort this out NOW!!!!
Blue Label Connect's replyOfficial
17 Jul 2025, 12:29Good day,
Thank you for reaching out and bringing the matter to our attention.
Kindly note that we have done an investigation and provide you with proper feedback via your email. Once again, we apologize for the inconvenience caused be advised that we do not strive in providing poor customer service to our client.
Kind Regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention.
Kindly note that we have done an investigation and provide you with proper feedback via your email. Once again, we apologize for the inconvenience caused be advised that we do not strive in providing poor customer service to our client.
Kind Regards
BLC Customer Care Team
Blue Label Connect's reply17 Jul 2025, 12:29
Official
Good day,
Thank you for reaching out and bringing the matter to our attention.
Kindly note that we have done an investigation and provide you with proper feedback via your email. Once again, we apologize for the inconvenience caused be advised that we do not strive in providing poor customer service to our client.
Kind Regards
BLC Customer Care Team
Thank you for reaching out and bringing the matter to our attention.
Kindly note that we have done an investigation and provide you with proper feedback via your email. Once again, we apologize for the inconvenience caused be advised that we do not strive in providing poor customer service to our client.
Kind Regards
BLC Customer Care Team
SV
Simone V's updateReviewer Update
29 Jul 2025, 12:55 Please see below email sent today:To whom it may concern,I am writing to formally lodge a complaint regarding the *****ulent conduct by Blue Label Connect in relation to my RCS account.On 3 July 2025, Blue Label Connect misrepresented themselves by claiming they would provide vouchers valued at R500. However, instead of delivering on this promise, a subscription charge of R299 was *****ulently loaded onto my RCS account without my consent.Following my initial communication and complaint, I was advised via email on 17 July 2025 that the charge would be refunded. However, to my dismay, a second subscription charge of R299 was again *****ulently loaded onto my account on 18 July 2025, as reflected in my attached RCS statement.This recurring unauthorized billing is completely unacceptable and constitutes ***** and misrepresentation. It not only causes financial harm but also negatively impacts my credit profile.Furthermore, I have come across numerous similar complaints from other affected customers on HelloPeter and Facebook, indicating that this is a broader pattern of misconduct by Blue Label Connect.I therefore demand the following with immediate effect:
- Immediate cancellation of any and all subscriptions or services linked to my account.
- Full and immediate refund of all unauthorized charges (at minimum R598) to my RCS account.
- Written confirmation that all future charges will be permanently halted.
SV
Simone V's update29 Jul 2025, 12:55
Reviewer Update
Please see below email sent today:To whom it may concern,I am writing to formally lodge a complaint regarding the *****ulent conduct by Blue Label Connect in relation to my RCS account.On 3 July 2025, Blue Label Connect misrepresented themselves by claiming they would provide vouchers valued at R500. However, instead of delivering on this promise, a subscription charge of R299 was *****ulently loaded onto my RCS account without my consent.Following my initial communication and complaint, I was advised via email on 17 July 2025 that the charge would be refunded. However, to my dismay, a second subscription charge of R299 was again *****ulently loaded onto my account on 18 July 2025, as reflected in my attached RCS statement.This recurring unauthorized billing is completely unacceptable and constitutes ***** and misrepresentation. It not only causes financial harm but also negatively impacts my credit profile.Furthermore, I have come across numerous similar complaints from other affected customers on HelloPeter and Facebook, indicating that this is a broader pattern of misconduct by Blue Label Connect.I therefore demand the following with immediate effect:
- Immediate cancellation of any and all subscriptions or services linked to my account.
- Full and immediate refund of all unauthorized charges (at minimum R598) to my RCS account.
- Written confirmation that all future charges will be permanently halted.